Distance Learning Center Service Area Outcomes

What's SAO

Overarching, clear and assessable statements that identify and define what a student or client is able to know, do, or feel at the successful completion of a specific program, activity, or process

What do we need to do

•     Write 2-5 SAO statements
•     Develop assessment methods
•     Carry out assessment
•     Improve program

When we did what

•     Complete writing statements by end of Summer 2009
•     Brainstorm and develop assessment by end of Fall 2010
•     Carry out 1 - 2 assessment pieces by Summer 2011 (Did short version of survey Fall 2010)

Action items for Fall 2010

• Update student survey questionnaire (long version that was done 2007 by Institution Research)

Status: Pending

• Create short version of survey for front desk and website

Status: Done as of November 2010. See http://www.deanza.edu/distance/about.html

• Report back to accreditation committee

Status: Included in Standard II. A.1.b

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Distance Learning Center SAOs:

1. For Students:
   To be able to successfully use DLC resources to take technology-mediated courses.
2. For Faculty:
   To be able to successfully develop and facilitate technology-mediated courses.
3. For staff and other clients:
   To be aware of the services and resources provided by DLC and use them to support college missions.