Disability Information Student Handbook

Section Two: Using Disability Services and Accommodations
Academic and Classroom Accommodations & Services

◊ Captioned Media ◊

◊ Assistive Listening Devices ◊

Accommodations & Services For Students Who Are Deaf or Hard of Hearing

Deaf and hard of hearing students work with a DSS Counselor or LD Specialist, and the Deaf & Hard of Hearing Services (DHHS) supervisor to schedule classes and arrange auxiliary services to access De Anza educational programs.

Sign Language Interpreting and Real-Time Captioning Services

Sign language interpreters and real time captioners provide communication access for:

  • classes and labs
  • required class-related activities, such as field trips
  • instructor conferences
  • tutorial sessions
  • appointments on campus for necessary college business

Effort is made to match interpreter style with student needs. Interpreters and captioners follow the Code of Ethics.  If you have questions or concerns on about how to use an interpreter/captioner, ask the Deaf Services supervisor.  If a problem develops with your interpreter/captioner, or you have a concern about your services, tell the Deaf Services supervisor as soon as possible.  You can also talk to your DSS Counselor or LD Specialist.  If your interpreter or captioner has concerns, he/she may ask for help from DHHS and/or the DSS office.

Students are asked to fill evaluation forms at the end of each quarter. These  help to improve the services.

Steps to arrange for Interpreters or Real Time Captioners

For classes and labs
  1. Register with your DSS Counselor or LD Specialist for classes, preferably during the priority registration period.
  2. Complete and Submit the online Request for Services (pink form)
  3. Read and sign the Student Responsibilities (pdf): Utilizing Interpreting/Captioning Services form.
For required out-of-class activities
For final exams
  1. Regular class interpreting/captioning services will end on the last scheduled class session before the final exam date unless arrangements have been made for services on final exam day.
  2. For final exam day services:

Interpreters and captioners will attend final exam sessions ONLY if these special arrangements have been made .

NOTE:  For a campus activity that is not a class requirements, talk to the DHHS supervisor who will advise you on how to request services for other events.


Policy on Interpreting/Captioning Services

 General Provisions


Interpreting and Captioning Services are provided to students:

    • Who have completed the intake process, and
    • Are officially enrolled in the class

Students should enroll in classes during the DSS priority registration period, or as early as possible. 

    • Interpreters and captioners are assigned in order of student registrations.
    • The priority registration period dates are

Effort is made to honor the student’s preference for communication method. However, when required,  a comparable service or other alternatives may be offered to meet access needs.

Service delays may:

    • Happen if a
      • Student registers late  (after the DSS priority registration period)  even after the quarter begins
      • Student changes class schedule after registration or during the quarter
    •  Last up to five (5) instructional days, even after the quarter begins

Service requests for out-of-class activities must be turned in to DHHS five (5) workdays ahead or may not be filled.

Changes in class schedule during the quarter should be reported to the DHHS supervisor. 

    • If not reported, absences in classes dropped or withdrawn from may count as student no-shows.


Late Policies


Interpreters/captioners Waiting Periods for students to arrive are as follows:

    • 15 minutes for a one-hour class
    • 20 minutes for a two-hour class
    • 30 minutes for a class lasting three hours or more

Arriving late could mean missing important announcements at the beginning of class. It will be the student's responsibility to ask the instructor what information was missed. If DHHS is not contacted ahead of the class meeting time the service provider will leave after the Waiting Period and a “no show” may be recorded.

Notification requirements for students who will be late:


If a service provider has not arrived after ten minutes,

    • Write a short explanation to the teacher and
    • Inform DHHS
    • DHHS will assign a substitute if possible.


Student Responsibilities & Notification Requirement Policies


NOTE:  Interpreters and captioners are professionals who commit their time to the hours they are scheduled.

Students are required to notify DHHS when they will miss class.

  • Contact the DHHS supervisor by one of the following methods:
    • Email:  Deafservices@fhda.edu
    • DHHS (V): 408.864.8755
    • Drop a note at DHHS in LCW 110 or the DSS reception office in RSS 141(Map)
  • Absence Notification
  • Planned Absences:  Students who plan to be absent for class for any reason should inform DHHS as soon as they have decided not to attend.
  • Unplanned Absences:  Contact the DHHS supervisor as soon as possible, preferably before the class meeting.
  • First Day of Quarter Absences: Inform DHHS prior to the start time for the class or the interpreter/captioner may be transferred to another class.
No Show Penalties

If you are absent without notification, the absence will be counted as a “no show.”

Consequences of No-Shows

  • 1st No-Show
    • Student receives a written reminder of the notification requirements from DHHS.
  • 2nd No-Show
    •  The student receives a written notice and needs to meet with the DSS counselor or LD Specialist on the day and time shown on the second notice.
  • 3rd No-Show:
    • The student will be informed, in writing, of suspension of service and will be required to scheduled to meet with the Dean of the DSPS Division to further discuss and clarify DSPS expectations.
  • 4th No-Show:
    • The student's services are terminated for the remainder of the quarter.  If the student wants to reinstate services or appeal the suspension, they should review the Suspension of Services process, FHDA District Board - Administrative Procedure AP-5076.


Note-taking Assistance

Notetakers are arranged in the same way that students with other disabilities arrange them. (See DISH Section 2, "Notetaking")


Captioned Media

De Anza has an on-going program to closed caption instructional videos and media. Online Education courses delivered by video or recorded for future instructional use are also captioned, including live broadcast and web streamed courses.  The Online Education Course schedule marks those courses that are already captioned.
Steps to Request a Captioned Media

Students do not need to initiate requests.

    • Deaf Services works with the instructors of classes that Deaf & Hard of Hearing students have enrolled in to make available, if possible, captioned versions of video and media to be shown in class. 

An interpreter or transcript may be offered, if necessary, as a substitute for a captioned version.


Assistive Listening Devices

Assistive listening devices may be borrowed from the DSS program for use on campus only.
The Deaf Services supervisor can demonstrate the use of these devices to people who are not familiar with them. Some large lecture classrooms are also equipped with in-place assisted listening systems.

Steps to Borrow an Assistive Listening Device
  • Complete the DSS Disability Verification and intake process.
  • Register with your DSS Counselor or LD Specialist for classes, preferably during the priority registration period.
  • Submit a Services Request form .
  • Complete an Equipment Loan form.
  • Follow the guidelines listed on the Loan Form for pick-up and drop-off of the device.
  • If you do not follow Loan Form instructions,
    • You may be required to meet with the DSS Counselor or LD Specialist, and the DHHS supervisor
    • Your services may be suspended.
Policy on Assistive Listening Devices
  • They are to be used on campus only.
  • Removing them from campus for any reason.
    • Will result in suspending your services for the remainder of the quarter.
    • To appeal for reinstatement of services, you will be need to follow the College Grievance Procedure. (See DISH Section 2, Legal Aspects, "Suspension of Services")

Communication Resources

  • E-mail
    • Students are encouraged to use e-mail for communication needs.
    • Addresses for divisions, departments, programs, faculty and staff  are listed on the De Anza website or from the DSS office.


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Last Updated: 6/5/17