Disability Support Services/Deaf Services

Disability Support Services/Deaf Services

Working with Interpreters and Captioners


An issue may occur between a student and a service provider even when everyone involved is doing their best.  Often if there is a problem, it is because of a misunderstanding or a miscommunication and can be solved with good communication.  It is usually best for the student to discuss the problem with the interpreter/captioner first, before speaking to the Deaf Services' Supervisor.

If the situation is not resolved, then the student should speak with the Supervisor and explain the problem.  The Supervisor may arrange for an in-class observation and provide feedback to the interpreter/captioner.  If changes are needed, a reasonable amount of time will be allowed for this to happen. 

If the student is still dissatisfied after this, the Supervisor will conduct an evaluation to determine whether the interpreter/captioner should be removed from the assignment and a replacement made.

At the end of each quarter, students receive an Interpreter or Captioner Evaluation form to be completed and returned to the Supervisor.  (See Forms for example.)

Student evaluations are
  • confidential
  • anonymous
  • not shared with the assigned interpreters/captioner


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Deaf Services
Building: SCS 125
Contact: Donna Bradshaw
Phone: 408.864.8755 (V/VP)
Email: deafservices@deanza.edu
Disability Support Services Building: SCS 141
Contact: Patricia Whelan
Phone: 408.864.8753
TTY: 408.864.8748

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Last Updated: 1/27/12