Frequently Asked Questions About New Bill Payment System (eff. Sept. 3, 2013)
Q. I want to sign up for an installment plan, but the system is not offering me one. Why?
A. There are three conditions you must satisfy in order to qualify for an installment plan. You must:
- Be a student in good standing. That means having no holds on your account.
- Have a balance of $50 or more.
- Be able to pay the down payment, which is 1/3 of the balance plus a $25 enrollment fee, using a credit card or electronic check. The electronic check must be from a personal checking or savings account.
Q. I don’t have a credit card or checking account. Can I sign up for an installment plan and use cash to make the down payment and installment payments?
A. No. The installment plan is completely online. An option would be to add a parent or friend as an authorized user with his or her permission.
Q. Why didn’t I receive an email confirmation when I enrolled in the installment plan and made a down payment?
A. Check the email address currently listed as your preferred address. In the "Bill Payment" system you can select “My Account” and “My Profile.” If you want the confirmation to go to a different address, you have two options:
- You can update your preferred personal email address that has been recorded by MyPortal. To do that, log into MyPortal, select the "Students" tab, and on the upper right corner of the page, click “Update My Personal Information.”
- If you change the email address on the “My Profile” page, it will only affect the emails being sent by the "Bill Payment" system. Use Option 1 if you want all email communication from the college to go to the new address.
Q. I enrolled in a class and then an installment plan. However, the class was canceled. There is now a credit balance on my account for the down payment, but not the enrollment fee. How do I get my $25 enrollment fee and down payment back?
A. You can get a refund by going to the cashier’s window. Refunds must be requested; they are not automatic. For details on the refund process, see www.deanza.edu/registration/cashier/refunds.html.
Q. I enrolled in an installment plan for this quarter. Now I just added another class. Do I have to enroll in a new installment plan to pay for the new class?
A. No, the installment plan will be updated to include the charges for the class you just added. It will also be updated if a class is canceled or if you drop a class before the deadline to drop with a refund.
Q. What happens if I can’t pay one of the installment payments?
A. Your account will be placed on hold. This means you cannot register for classes or obtain a transcript. The debt may also be sent to a collection agency and affect your credit history.
Q. If I can’t pay the $25 fee and down payment, can I enroll in an installment plan?
A. No, both the fee and down payment are required. Don't forget that if you need money to pay for college, financial aid is often an option. See www.deanza.edu/financialaid.
Q. Does the installment plan cover all fees (both "enrollment" and "basic" fees)?
Q. Can out-of-state and international students use the installment plan?
Q. I'm taking two classes at Foothill and two classes at De Anza. Do I have to enroll in a separate installment plan for each college and pay the $25 fee twice?
A. Yes. While part of the same district, the two colleges are separate.
Q. My father wants to make payments on my account as an authorized user. Does that mean he will be able to see everything I can see when I log into MyPortal?
A. No, we protect your privacy. He can only see your current amount due and payment history (if you allow him to view the history). He will not be logging into MyPortal. He will receive an email with a separate link and password to view the account at the level you authorize.
Q. My mother tried to set up her checking account to pay my fees. Why did the system refuse her account?
A. We only accept credit cards for online payments.
Q. After I’ve set someone up as an authorized user, can I change the level of access if I no longer want him or her to see my payment history? Can I completely remove the user?
A. Yes. For both, go to the "Bill Payment" system, select the "My Account" tab and then “Authorized User.” Update the type of access with the "Edit" button. Use the "Delete" button to remove the user.
Q. My authorized user just changed her email address. How do I tell the Bill Payment system about her new email?
A. The only option is to delete her as an authorized user and then add her back, listing the new email address. She will then receive a new password.
Q. Both of my parents want to be an authorized user. Can I have more than one?
A. Yes, as long as each user has a separate email address. Each will be sent a unique password.
Q. I don’t have a credit card or bank account. How do I make cash payments?
A. You can pay your fees – but not installment plan payments – in cash at the cashier’s window in the Student and Community Services Building.
Q. I owe money for last quarter and cannot register for this quarter unless I pay it off. Can I use "Bill Payment" to pay off amounts owned for a prior quarter?
A. Yes. Under the "Payments" tab you can select which quarter you want to pay. Once you pay all that you owe, the hold on your account preventing you from registering will be removed and you can register for classes.
See more FAQs about Fees and Refunds.