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Registering for Classes by Phone

Student Telephone Assisted Registration (STAR)

Former and new students must apply and be assigned appointment times to register before using these instructions. By following the simple instructions given over the phone, you may register for classes, make changes to your schedule, check your wait-listed classes, request a parking permit and pay your fees by credit card from any touch-tone phone. It is also possible to listen to your grades and GPA through STAR.

A Personal Identification Number (PIN) is required of all students in order to prevent unauthorized access to your records. Students will be unable to register without entering a PIN. If you don't have a PIN, be prepared to create a four-digit number when you login to the registration system. It should be a significant number that you won't forget.

BEFORE YOU CALL:

• Plan your schedule. Make sure you check prerequisite requirements.
• List the course ID and call numbers.
• Have a paper and pencil available to take notes.
• Have your credit card or checkbook ready.
• Know your Social Security number.
• Know your PIN, if you have previously submitted a number.
  If you have forgotten your PIN, present a photo identification at the Admissions and Records Office in order to retrieve or change the number. For security reasons, the number cannot be released over the phone.
• Have a significant, four-digit number ready to enter into the computer system if you do not currently have a PIN on file.

WHEN YOU CALL:

• Listen carefully and follow the prompts given over the phone.
• If you encounter a problem while using the system, please call the Admissions and Records Office at (408) 864-5300 for assistance. Operators are available Monday-Thursday 8:00 a.m. to 4:00 p.m.; Friday, 8:00 a.m. to 1:00 p.m.

FOLLOW THESE EASY STEPS:

1. Call the telephone registration system at (408) 777-9394 or
   (650) 917-0509.
2. At the voice prompt select your school.
   Press for De Anza classes or
   Press for Foothill classes.

After you are in the correct college system, there are three main menus. Within each main menu there are options available. The number leading the option is what you will need to press on the phone keypad to get that option. Common options throughout the system are: *2 (return to the main menu), *7 (repeat the current menu, *9 (end the call). Some options require you to provide your student identification number and PIN.

Main Menu
Press for Registration Options		Press for Billing Options		Press to Check grades
Select:		Select:		Select:
	To get registration date and time, register for courses, drop courses, change course options, list course schedule		Account inquiry and payments		Review your grades
			Information on payment options, deadlines, refunds, office hours		General grade information
	Check course availability		Change PIN		Change PIN
	General registration info., office hours, applying for graduation
	Change PIN

Options Menu
1) Register for classes		1) Billing		1) Check grades
Select:		Current account balance: Amount now due is:		Select:
	To check registration date and time	Select:			Select term
	To add courses		To make a payment with credit card
	Drop courses, change class options		Pay entire balance
	Drop courses by call number		Pay current amount due
	List current course schedule		Pay part of your balance
	List wait-listed courses		To review account detail
			Review charges on your account
			Review credits on your account
2) Check Course Availability		2) Payment Information		2) Grade Information
	Follow instructions	Select:		Select:
			Payment plan options		Information on availability of grades
3) Registration Information			Payment deadline information
	Registration deadlines				Information on incomplete grade
	Admissions and Registration office hours		Refund policies		Information on missing grades or discrepancy of grades
			Cashier's office hours
	Admissions and Records phone number		Cashier's phone number
	Information on applying for graduation
4) Change PIN		3) Change PIN		3) Change PIN
	Enter new PIN		Enter new PIN		Enter new PIN
	Re-enter new PIN		Re-enter new PIN		Re-enter new PIN

If paying by credit card, please make sure that your transaction is approved before you exit the system. If paying by check or money order, make your payment immediately.

First class meeting: You must be there! Attendance at the first class meeting is required. If you do not attend the first class meeting, or if you are more than 30 minutes late, the instructor has the option to drop you from class to accommodate students on waiting lists. However, it is the responsibility of the student to officially drop classes in which he or she no longer wishes to be enrolled.

Use STAR or the online registration system to get a confirmation of enrollment.

Please note:
Repetition of courses is allowed only under specific circumstances as defined here. Repetition is prohibited in all other circumstances. A student may repeat a course in which he/she received a substandard grade. The term "substandard" has been defined as meaning course work for which the grading symbols "D," "F" and/or "NP" have been recorded. However, a course in which a substandard grade was received may be repeated only once regardless of the resulting grade. If you receive an instructor's approval to be added to a class from a waiting list, you MUST add your class online, by STAR, or by submitting your add form to the Admissions Office.

You may use the STAR system to drop quarter-length courses not requiring an instructor's signature during the first three weeks of the quarter.

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