Section Two: Using Disability Services and Accommodations

Concerns and Complaints

Student Complaints & Resolution Process

Student complaints may fall into one of several categories:

• Academic regulations, unrelated to disability
• Harassment, due to disability or some other reason
• Discrimination, due to disability, or some other reason
• Denial or disagreement about an accommodation

The process to resolve complaints varies, depending on the type. You may utilize a campus resource person in Special Education, Counseling, Student Development, or other advisor for assistance. Information about procedures is described in the current college catalogue and Schedule of Classes.

Requests for Exceptions to the Academic Regulations or Requirements

Exceptions to college regulations are generally appealed through the Academic Council Petition process. Your counselor/advisor can assist in preparing your request. You have the option to appear before the Council to discuss your situation. It is often advantageous to do so.

Course substitutions or waiver requests based on disability follow a special procedure, as outlined in Section Two: Academic & Classroom Accommodations & Services, Academic Adjustment & Course Substitutions. You may also see your counselor/advisor for information.

Complaints about Discrimination or Harassment

Discrimination and harassment complaints are reported to the office of the Dean of Student Development or to the ADA/504 Officer.

Denial or Disagreement about an Accommodation

See the next Dish page, Accommodation Disputes.

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