Special Education Is Now Disability Support Programs & Services
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Section Two: Using Disability Services and Accommodations
The First Approach To Resolving ProblemsIn spite of the best efforts of everyone involved, a problem may arise during your period of attendance at De Anza College. There are various avenues of recourse for students, including internal college processes and external options, both informal and formal, to address complaints and disagreements.
However, using good human relations principles, communication skills and problem-solving techniques, parties can often resolve disputes without having to initiate a college or outside complaint procedure.
Experience has shown that misunderstandings or miscommunications can create problems that may then escalate. Dealing openly and calmly with an issue as soon as possible gives everyone a chance to clarify and resolve the problem. If this approach does not work, students have at their disposal all official procedures, as outlined later in this section.
Staff members in the disability programs at De Anza are receptive to hearing student concerns and helping to mediate in the belief that by doing so issues may be promptly resolved and energies focused back on educational objectives. Students are encouraged to contact their counselor or advisor for this assistance. However, students may initiate at any point, as appropriate, an official College Grievance or the District Procedure to Resolve Complaints Regarding Harassment and Discrimination Procedure, or contact the Office for Civil Right/San Francisco . See the Dish section, Student Complaints & Resolution Process, for more information and contacts.
The College endorses making a good faith, collaborative effort to resolve differences, if possible. Here are some suggestions to do so.
A Problem Solving Strategy
Who to Contact for Assistance