Staff and Organizational Development

Staff and Organizational Development

Supervisors Academy 2008-2009

Foothill-De Anza Community College District
A Joint Project of De Anza College Office of Staff & Organizational Development and
Professional & Workforce Development

De Anza College Office of Staff & Organizational Development expressed interest in working with and utilizing the instructional resources of Professional & Workforce Development to develop a series of customized workshops for a year-long training program for Foothill-De Anza Community College District classified supervisors. Informal needs assessments revealed that the classified supervisors will benefit most by having a training program that encompasses:

•    General management core competencies, skills, and tools appropriate for supervisors
•    Customization and content specific to the community college environment
•    Opportunities for supervisors to share experiences and benefit from peer collaboration
•    Practical application of acquired skills in the Foothill-De Anza supervisors’ work environments

Based on this input, Mary Kay Englen and Skip Barnes created the Supervisors’ Academy detailed below. The nine-part program features two facilitators from Professional & Workforce Development’s roster of certified trainers: Joyce Irby and Kenda Schwartz, and Dr. Jacquelyn Reza, a Kolb Learning Styles Facilitator. The instructors’ combined expertise includes management training, executive coaching, professional development topics, customer service and experience working in human resources. Wherever possible, this program content will complement District training and reference those policies and procedures. The training will focus on the acquisition of learning and application of practical skills in six core competency areas: leadership, management, communication, coaching, change management, and organizational & time management. The workshops are linked; workshops will build upon skills learned in previous ones. Periodic follow up sessions are planned to ensure that the supervisors are having success in implementing and using the skills.

FALL ACADEMY
Tuesday October 7   
Opening Program / De Anza College
9:00–9:30 AM    Welcome
9:30 AM–12 Noon    Your Kolb Working Style / The Stuck Truck (supervisors and their managers)
12:00–1:00 PM    Lunch
1:00–4:00 PM    Now That You Are a Supervisor (supervisors)

Friday, October 10   
Developing a Leadership Style / Foothill College
9:00 AM–12:00 PM; Lunch; 1:00-4:00 PM

As a supervisor, it is important that you develop and grow the characteristics and skills necessary to successfully lead others. This workshop gives you essential skills for guiding others and gaining respect, loyalty and commitment.
•    Building credibility and trust relationships
•    Influence and persuasion skills
•    Developing and sharing a vision

•    Setting and achieving goals

Friday, November 4   
Managing Employees and Conducting Motivating Performance Evaluations /

De Anza College

9:00 AM–12:00 PM; Lunch; 1:00-4:00 PM

As a supervisor, you are expected to manage your employees and work unit to produce results – productivity, performance and products.
•    Planning, delegating and managing workflow to improve employee efficiency and productivity
•    Performance feedback and appraisal skills
•    Ensuring that employees clearly understand your expectations
•    Managing employee performance problems, conflict and crisis

Friday, December 5   
Fall Follow Up Session / Foothill College
1:30-3:30 PM

This workshop reviews key learning from the October and November sessions and lets participants report results from implementing action plan items. It provides an opportunity for the participants to share problems and solutions with the group.


WINTER ACADEMY
Friday, January 30   
Communication with and Coaching Employees / De Anza College
9:00 AM–12:00 PM; Lunch; 1:00-4:00 PM

As a supervisor, you need to refine communication skills to build effective professional relationships, create rapport, and communicate with diplomacy and tact. Communication skills are critical to getting your ideas recognized, accepted and implemented. Skilled supervisors use good communication to create motivated individuals and high performing teams.
•    Understanding communication styles
•    Developing powerful listening and questioning skills
•    Communicating clearly and concisely without offending others
•    Using coaching techniques for underachievers and strong performers
•    Identifying when to coach, when to counsel, when to provide training, or when to discipline

Friday, February 27   
Change Management: Thriving in the Face of Change / Foothill College
9:00 AM–12:00 PM; Lunch; 1:00-4:00 PM

This workshop gives supervisors the tools for communicating and executing change initiatives. Participants will learn how to plan and implement change in a way that supports the organizational culture and gains the support of those responsible for carrying out the change initiatives.
•    Strategies for presenting change with minimal impact on employee motivation, loyalty and commitment
•    Anticipating and overcoming employee resistance to change
•    Identifying ways to keep the momentum going and sustain the change initiative

Friday, March 20   
Winter  Follow Up Session / De Anza College
1:30-3:30 PM

This workshop reviews key learning from the January and February sessions and lets participants report results from implementing action plan items. It provides an opportunity for the participants to share problems and solutions with the group.

SPRING ACADEMY
Friday, April 24   
Organizational and Time Management Skills / Foothill College
9:00 AM–12:00 PM; Lunch; 1:00-4:00 PM

As a supervisor, organizational skills are important to your personal productivity, the productivity of those you manage and the overall profitability of the organization.
•    Determine how time is spent and allocate time/resources to improve productivity
•    Implement strategies to avoid time traps and barriers to personal productivity
•    Determine what and when to delegate
•    Distinguish important from urgent priorities
•    Use tools like the 80/20 rule, SMART goals, flow charts, Gantt timelines, etc. to manage tasks and projects

Academy Wrap Up and Graduation / De Anza College
Tuesday, April 28
1:00 – 3:00 PM    Academy Review / Where Were We? Where are We Now?
Friday, May 1
12:00–1:00 PM    Celebration Lunch for Supervisors/Their Managers/Presidents
Graduation Ceremony


The academy review is an opportunity for participants to review key learning and share successes. The graduation ceremony will acknowledge and celebrate the achievements of the supervisors through remarks and the issuance of certificates of accomplishment.







Staff and Organizational Development
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Last Updated: 5/22/09