Careers in Technical Support/System Support Services
Society's increasingly large use of computers has created a high demand for specialists to advise users on technical issues. This includes the everyday administration, maintenance, and support of computer systems and networks. Computer support specialists, technical support specialists, and help-desk technicians provide the technical assistance and advice to users and to customers. They respond to phone calls and e-mail messages requesting help to troubleshoot hardware, software, and system problems. They can sometime use diagnostics programs to identify the source of the problem. In some cases, they recommend changes in software or hardware components to improve stability and performance.
The California Employment Development Department (EDD) collects data about the state’s workforce. These data include information about the number of people employed in the field, job outlook, and wage information. The California EDD predicts for the period 2008-2018 the number of openings for computer support specialists to increase by over 6%. For more detailed information about positions in computer technical support and related fields, check the California Occupational Guide for the occupations listed below: http://www.labormarketinfo.edd.ca.gov/occguides/Search.aspx.
Necessary Education and Skills for Career Success
Contact: Margaret Bdzil